Shipping policy

SHIPPING POLICY

Last updated: September 14, 2026

Thank you for shopping with FOOIKOS. This Shipping Policy explains how we process and deliver orders placed through our website.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment is successfully confirmed.

Orders are not processed or shipped on weekends or public holidays. During peak periods, promotions, or holidays, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

SHIPPING DESTINATIONS

We currently ship to selected countries and regions available during checkout.

At present, our primary shipping destinations include:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • Japan

Available shipping destinations may change from time to time.

SHIPPING RATES

For orders shipped to the United States, Canada, the United Kingdom, Australia, and Japan, Standard Shipping is currently free.

Any shipping fee displayed during checkout will apply to your order.

We may offer free shipping promotions or other shipping offers from time to time.

ESTIMATED DELIVERY TIME

Our estimated delivery time for Standard Shipping is generally:

7–12 business days after shipment

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on the destination, customs processing, local carrier operations, weather conditions, public holidays, peak shipping periods, remote delivery areas, and other circumstances outside our reasonable control.

Please note that the estimated delivery time does not include the order processing period.

ORDER TRACKING

Where tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated for an extended period, please contact us at support@fooikos.com and we will assist you.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country or region.

Where such charges are not collected during checkout, they may be the responsibility of the recipient.

Customs policies and charges vary by country, and we recommend checking local requirements if you are unsure.

Customs clearance may occasionally cause additional delivery delays.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible at support@fooikos.com.

We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee that changes can be made after an order has entered processing or has already been shipped.

Additional shipping charges may apply if an order must be reshipped due to an incorrect or incomplete address provided by the customer.

DELAYED ORDERS

Occasional delays may occur due to customs clearance, carrier disruptions, weather, peak seasons, public holidays, or other circumstances outside our reasonable control.

If your order has not arrived within the expected delivery period, please check your tracking information first.

If there has been no meaningful tracking update or you believe your shipment may be delayed, please contact us at support@fooikos.com.

LOST OR MISSING PACKAGES

If tracking indicates that your package has been delivered but you have not received it, please first check around your delivery location and with household members, neighbors, building management, or the local carrier where appropriate.

If you are still unable to locate the package, please contact us at support@fooikos.com with your order number and tracking information.

If a shipment appears to be lost in transit, we will review the situation and work with you to determine an appropriate solution.

DAMAGED PACKAGES

If your order arrives damaged, defective, or with incorrect items, please contact us as soon as possible at support@fooikos.com.

Please include your order number and clear photos of the product and packaging where applicable so that we can review the issue and assist you.

For more information regarding returns, refunds, and damaged or defective products, please review our Return and Refund Policy.

ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

CONTACT US

If you have any questions about shipping or delivery, please contact us:

FOOIKOS
Operated by Shenzhen Shichu Technology Co., Ltd.
Email: support@fooikos.com
Business Address: Room 608, Building 4, No. 3-4 Xinhe Avenue, Gonghe Community, Shajing Subdistrict, Bao'an District, Shenzhen, Guangdong 518104, China