Refund policy

30-Day Return Policy

We want you to be happy with your purchase. You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase may be required.

To request a return, please contact us at support@fooikos.com before sending any item back. If your return is accepted, we will provide return instructions and the appropriate return address. Please do not send products to any address listed on our website without contacting us first. Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us at support@fooikos.com as soon as possible with your order number and photos or a short video showing the issue.

We will review your request and offer an appropriate resolution, which may include a replacement or full refund at no additional cost to you. In some cases, we may resolve the issue without requiring the item to be returned.

Change-of-Mind Returns

For returns that are not related to a damaged, defective, or incorrect item, customers are responsible for return shipping costs. Original shipping charges, if any, are non-refundable. We recommend using a trackable shipping service when returning an item.

In certain cases, we may offer an optional alternative resolution, such as a partial refund while you keep the item.

You are not required to accept this alternative. It does not limit your right to request a return under this policy or any applicable consumer protection law. Any refund without return will be confirmed by our support team.

Non-Returnable Items

Certain items cannot be returned, including gift cards and products that have been used, altered, damaged after delivery, or are not in their original condition. If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like a different item, please contact us at support@fooikos.com. Depending on the circumstances, the fastest option may be to return the original item and place a new order after the return is approved.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, where required by applicable law. Items must be returned in the same condition in which they were received, unused, with original packaging, together with proof of purchase. Nothing in this policy limits any mandatory consumer rights available under applicable law.

Refunds

Once we receive and inspect an approved return, or approve a refund without return, we will notify you of the outcome.

Approved refunds are normally initiated to the original payment method within 3–5 business days after approval. The time for funds to appear in your account depends on your payment provider.

We aim for approved refunds to reach the original payment method within 14 calendar days after approval. If your refund has not arrived within that time, please contact us at support@fooikos.com so we can investigate.

Order Cancellations

If you need to cancel or change an order, please contact us at support@fooikos.comas soon as possible. We will try to accommodate your request, but orders that have already been processed or shipped may not be eligible for cancellation.

Contact

For any questions regarding returns or refunds, please contact us at support@fooikos.com.